Refund Policy

At Starwareltd, we want you to shop with confidence. That’s why we offer a 7-day checking warranty to ensure your satisfaction with every purchase.

✅ Eligibility for Refund or Exchange

You are eligible for a refund or exchange if:

  • You contact us within 7 days of receiving your order
  • The product is unused, in its original packaging, and in resalable condition
  • The item received is damaged, defective, or not as described

❌ Non-Eligible Conditions

We do not accept returns or refunds if:

  • The product is used or shows signs of wear
  • The return request is made after 7 days of delivery
  • The damage is caused by misuse or mishandling

🔄 How to Request a Refund or Exchange

  1. Contact us within 7 days at:
  2. Include your order number, reason for return, and clear photos/videos of the item if damaged
  3. Our team will review your request and guide you through the return or exchange process

💸 Refund Method

  • Approved refunds will be processed via your original payment method (PayPal, Stripe, bank transfer, etc.)
  • Please allow 5–7 business days for the refund to reflect in your account

🚚 Return Shipping

  • In case of defective or incorrect items, we will cover the return shipping cost
  • In all other cases, the customer is responsible for return shipping

We’re committed to quality and customer satisfaction. For any help, feel free to reach out — we're always here to support you.